", a real person to guide me, instead of some AI :)", The best feature of this service is that the text is edited by a human. If my assistance could come in handy to you, I am more than willing to lend my time. } else { added by CK, November 29, 2012. This is because if I can be of any assistance is a very courteous way of expressing our ability to help someone on a task they may be struggling with.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'grammarhow_com-box-3','ezslot_3',105,'0','0'])};__ez_fad_position('div-gpt-ad-grammarhow_com-box-3-0'); When we say if I can be of any assistance we are letting someone know that we are available to help if they find that they need it. His solution: Take ownership instead.. It will be here on Wednesday."). and the comments from the editors", My editor understood my intention and gave me a good advice !! s.src = "https://cdn.iubenda.com/iubenda.js"; Can you please tell me: Finally, a screenshot would be amazing if possible! Finally, never thank your customer if they're not satisfied with the conversation so far. You have to say no. But you can at least empathize and acknowledge that people use your product in many different ways. If theres anything else I can help you with in the meantime, please let me know. } else { 3. Thank you for subscribing to our email communication. Want more FREE revisions? It's the best online service that I have ever used! But imagine answering a genuinely enthusiastic request with a blunt no. That stings. Support customers across email, live chat, and more. ", Reliable, meticulous and astonishingly prompt. Here are a few examples of how we can use this phrase: Another alternative that we can choose to use is if I can be beneficial. TextRanch lets you have your English corrected by native-speaking editors in just a few minutes. Im around today, so let me know if I can be of any use to you. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources. ", Human understanding of the context. It can help you concentrate better to read through case history or run quickly to ask an expert on the subject. })(window, document); 2023 TextRanch, LLC. estimated time: 30 minutes,directly in your inbox. If I can be of any service to you, my schedule is open. Another way to say In Any Way Possible? It helps them relax and know that youre working on the problem. Register to get your text revised right away for FREE . #3516089. linked by al_ex_an_der, September 24, 2014. By saying 'no' youre making frustrated customers more difficult to deal with.. I see your perspective, and I understand it.. }; Grow your skills and teams with our collection of free resources, guides, and courses. If you have any further questions or concerns, please let me know. "Happy to help" was once considered a great alternative to the somewhat predictable phrase, "You're welcome." Beyond being overused, "happy to help" doesn't sound personal or empathetic. w.onload = loader; We believe we provide better support through email because were able to take time to diagnose the problem and check in with our engineering team all without putting you on hold. Improve your English! Input your text below. You can also set customer expectations or direct them to your help center for faster help. ", The most useful app that I have ever found.I truly appreciate your efforts. But, the more that you use this phrase, the more that you tend to lean on it in your day-to-day vocabulary. For some reason, we all have things we think we should say because theyve been said so many times to us before, but at some point, they become trite. This is very polite and openly states our willingness to help someone out. All rights reserved. "I'd be happy to help." Researchers Andrew Newberg and Mark Robert Waldmanin their book, Words Can Change Your Brain found that using and hearing positive words physiologically alter how we see reality. I would appreciate if you could or I would appreciate it if you could ? Found you through your blog. He has six years of experience in professional communication with clients, executives, and colleagues. antonyms. It starts with where youre coming from: the heart. ", Thank you so much. It never hurts to showcase that there are competent, friendly, and passionate people sitting at the other end of the screen. All Rights Reserved. Our suggestion: As much as I'd love to help, your request is beyond what we're able to do for customers. tag.parentNode.insertBefore(s, tag); Keep the level of explanation appropriate to your customers technical level. As Nicereply explains in their article on Experience Engineering, experiencing rejection leads to an immediate 30% drop in reasoning skills and increases aggression. Your text is being reviewed by one of our Experts.We will notify you when your revision is ready. One such example is "happy to help." On the face of it, using the phrase comes across as sincere and with a willingness to help. all possible steps. Typically, staff working closely with . When someone apologizes and seems insincere, we can sense that. Pour some positive vibes into your daily script. A good clerk is happy to assist in any way possible, but please do not monopolize their time. If you're looking for a more casual approach, this phrase is great because it empowers the customer to ask for help. By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and events. Please reload the page and try again, or you can contact Zendesk for support. But instead of resorting to an overused, disingenuous expression, be specific and direct. Say a customer initiates an email conversation with you like this: "Hey! Id love to help you out with this! s.src = "https://cdn.iubenda.com/iubenda.js"; 2. var loader = function () { Far better then the AI tools", This website is fantastic. If you need anything further don't hesitate to let us know.". But communication is hard, and its even harder when youre trying to make the mundane memorable. If you cancel today, youll immediately lose access to your account, including any reports youve created with us. You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! This site is protected by reCAPTCHA and the Google Yell and make a lot of noise in any way possible. How do you stop? }; Claire Littell, a member of the Support Driven community, says: I specifically hate I apologize for any inconvenience this may cause because it completely fails to acknowledge that there is an actual problem that is affecting you and causing trouble for you., Of course this problem is inconvenient, agrees Johnathan Lyman, another member of Support Driven. As a non-native speaker, I always have second thoughts about my expressions. } 3. In a 2019 report, Forrester predicted that human resistance against ineffective chatbots is on the way, and a groundswell of jaded customers will crowdsource tips for end runs around chatty chatbots.. ", Human who is reviewing my question not automated machine. Weve written at length about replying to your NPS detractors, but lets recap here. You can always give me a call if I could prove to be useful to you! Honing it to a keen edge is a science. Not knowing the answer to a question is a difficult scenario for anyone to be in, especially if you are new. They may think that they have a real problem on their hands, and by telling them otherwise, you may add friction to the service experience. We are eager to assist it in any way possible to ensure that those responsible for criminal acts are brought to justice". If you work on a team like this, youve likely had to hand customers to another team. When its available, Ill be sure to let you know. "Feel free to come in or call us if you need anything. Say exactly what you are apologizing for and what youre doing to solve the issue. all possible forms. Get your English checked! Thank you !! Most customers dont speak up, so you should cherish those who do. It's most common to hear "more than happy to help" in the customer service field. It effectively sends the same message, but uses different language like "assist" instead of "help." And I have instructed the Coalition Provisional Authority to assist him in every way possible. Using your experience and engineering skills will make it a win-win for you and your customer. It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. Offer a workaround. "Anyway" and "any way" are two that often perplex writers. happy to assist. Overused customer service phrases become meaningless. After all, most support conversations are pretty standard: I have a problem, and Let me fix that problem for you.. (See also: supporting non-technical customers). A travel boom is upon us. The best course of action is to follow up with the customer and hope to address their concern. Offering an apology on top of a recovery credit, increases customer satisfaction in the resolution to 74%. Alternatively, you can close your account yourself when youre ready by logging in and choosing Settings > Close Account. 1. Usually, I couldnt care less about whether something ships on time; Im patient and forgetful, the perfect customer. + Read the full interview, I love TextRanch because of the reliable feedback. Urge him to confess what happened to the authorities and tell him you will assist him in any way possible (helping him find a lawyer before going to the police, etc). There is no cost to keep your TextRanch account, and we store all of your past revisions in a secure and private manner. You're not just excited to interact with the customer, rather, you're eager to help and are motivated by their success. You make me laugh at yourself when silly things happen. Empathy always makes hearing the no sting a little less. Top Customer Service We are here to help. Y eso merece la pena apoyarlo de cualquier manera posible. However, never tell customers that youre passing on their request if its not true. As chatbots are becoming more commonplace in customer service, its important to take into account how they are communicating. It has been an awesome way to improve my English skills. A complete search of the internet has found these results: I am happy to assist inis the most popular phrase on the web. w.attachEvent("onload", loader); You now have the alternatives to happy to help, but old habits die hard. If I was in Canada, I would totally come and. 1. When we use the phrase if I can be of any help, we are politely offering to help someone in any way that they see fit, or we are able to assist them. There's nothing wrong with saying, "I'd be more than happy to help." Input your text below. Get perfection for short pieces of text in just a few minutes. One of our experts will correct your English. Id love to hear how we could do better. Get guides, support templates, and discounts first. Being responsive will go a long way to turning that frown upside down. Thats the case with overused customer service expressions like happy to help.. Sarah Chambers, a customer service consultant and the founder ofSupported Content, also contributed to this article. If sincerely or best isnt working for you anymore, choose one (or more!) It takes time to formulate a genuine apology that can heal your relationship with the customer, but its worth it. I thought text is edit by machine, but it's real editor.Stunning! BBC. Join us at Relate 2023, our global flagship conference, to learn more. However, it can also come across as insincere or even condescending. Its supposed to sound like Im glad I could solve your problem. But because it doesnt reference the customer at all, it sounds a little more like Just doing my job or Thats what Im here for. It doesnt communicate that youre interested in the customers happiness or in nurturing a relationship thats important to you. How to open and close emails formally and informally. I cant begin to count the number of times Ive gotten in touch with a new company only to receive a robotic response from some person replying from their support@dontcare.com email address. Customers offer suggestions on functionality all the time. usu ADJ n (Antonym: unwilling, reluctant) Have the party on a Saturday, when you can get your partner and other willing adults to help. Beneficial To or For Whats the Difference? However, understanding which phrases create warm feelings and which come across as impersonal is an important part of thoughtfully responding to customers. ", I love how the editors make my work so much better. Leave this page open, and your corrected text will appear as soon as it's ready! I'm happy to assist in any way I can. If youre using chatbots for customer service, ensure that they are able to interact with human communication and that their automated responses are well thought out. So it's important to make sure that the customer leaves satisfied. In the meantime, free feel to check out our Help Center if you think that might help. Thanks a lot for editors.". Lowest prices Up to 50% lower than other online editing sites. Im all done with my tasks for the day, so let me know if theres anything I can do for you. Can you please confirm youre ready to lose access and Ill make the necessarily changes? Customers want to feel like they matter to the company they're choosing to do business with. Improve your English! Well be back to you with an answer shortly our average response time now is about 6 hours. Happy To Assist synonyms - 3 Words and Phrases for Happy To Assist. Free and premium plans, Operations software. If youre measuring customer satisfaction, or NPS, odds are pretty good youll receive a response from an unhappy customer at some point. Many are walking right up to that line.. You can say that your customers business is important to you, but if you arent doing anything to keep that business, they know you dont mean it. linked by al_ex_an_der, September 24, 2014 #5282676 Herhangi bir ekilde yardmc olduuma mutluyum. Ending your emails without a closing message can be risky as it's not inviting the customer to share further issues issues you sincerely want to hear about. I am pleased to meet you. if (w.addEventListener) { The support persons response when I emailed in: I understand how annoying that must be.. Im happy to help. Its my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. The Mets made the move many have been calling for since the end of spring training. help you in any ways I could or help you in any ways i can? While it's not for every support team, it may make sense to use this phrase if your customers are expecting a formal service interaction like at a high-end hotel or a fancy restaurant. However, since this phrase is very commonly used, its always good to be aware of appropriate alternatives. Get it corrected in a few minutes by our editors. Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; Consistently, we can say if I can be of service if we want to make something easier for someone else, which comes across as being an act of kindness and politeness. It tells them that you're able to provide whatever they need and that they can rely on you for continued support. In order to post your question we need your email to notify you when the response will be available. ", This app is even better than grammarly! Use Positive Language. Definition, examples, and trends. Editors on TextRanch are super helpful! See pricing, Marketing automation software. Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! 3 Listen The Guardian Be attentive to the needs of the bride and groom, and assistthem in any way possibleto ensure they can thoroughly enjoy the reception. It feels good to get a review from a direct human not AI generator. Entertaining and motivating original stories to help move your visions forward. Its also important that they dont feel like youre dropping them stay connected and open for more questions if needed. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me outside my working hours. This is another way of ensuring we are being polite, without being too pushy. It feels good to get a review from a direct human not AI generator. This is because when we say if I can do anything to help, we are expressing a large willingness to be supportive and helpful if the receiving party requires it. In the meantime, I hope you continue to enjoy our service! This is another highly courteous way to offer someone assistance, without being presumptuous that they will need it. We will be happy to assist you in the best possible way. But he was clearly so thrilled to have made my life better that I found his mistake charming. The preferred version is if I can be of any assistance. god. If we didn't meet your expectations, we'd really like to know more. No phrase is a set of magic words that will automatically improve your customer experience. Stay firm but kind by letting them know youd like to help, but its just not possible in this situation. I would be more than happy to assist in any way possible. + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. However, this order was botched beyond belief. Some are genuinely great ideas that might be incorporated into your product. As much as we want to do everything we can to make customers happy, sometimes we have to say no. Im just checking a few things and Ill be back with you very soon., I need to check with another department on why this is happening. happy to oblige. In-depth corrections and comments from a senior editor. It's supposed to sound like "I'm glad I could solve your problem." When we use this phrase, we are being courteous, while also stating that wed like to make a task or situation easier on someone else. I am happy to inform you that or I am happy to inform you . They make it seem like you dont understand the customers problem and youre not really that interested in helping. Who can fault you for kindly asking for additional feedback? Check now One of our experts will correct your English. + Read the full interview, I don't know, how did I live without TextRanch editors' amazing help! After all, providing great customer service means knowing exactly what to say and the best way to say it. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. Great communication is an art. For any of these requests, you need to communicate that your team doesnt currently offer phone support, and the best way for them to get help or move forward with their ticket. RELATED ( 3 ) to contribute in every way possible. for the truth to be revealed," read a BFA statement. It doesnt take ownership and it doesnt admit fault. February 19, 2021. Oops! Stephanie here. We can use this phrase very similar to our original because we are offering anything we can to possibly assist someone. Read more about Martin here. Get your English checked! Discover why 883,973 users count on TextRanch to get their English corrected! Now, lets get this issue sorted for you. I didn't expect that a real editor, not AI, would check my text. similar ( 8 ) "We express our readiness to assist in every possible way. 17 results on the web Some examples from the web: If this finds you in need of Real Estate services, I would be happy to help you anyway I can. The definition of "help," according to The Cambridge Dictionary, is "to make it possible or easier for someone to do something, by doing part of the work yourself or by providing advice, money, support, etc.". Were also a small team, so this helps us prevent customers from being put on hold to talk to us while were assisting other customers. A genuine thank you is rare, but its a very simple, positive way to build a stronger relationship with the people who really do pay the bills. Still, the response you give customers when they thank you may communicate your desire to help more than a different sentence. So efficient. And instead of moping, we laugh together. Whatever the reason, you need to let them know that youd be happy to hear them out. The best thing to do in these situations is to be upfront about what you can and can't do for them, and try to offer other solutions. ", This a great. Steer clear of implying that this sort of feedback is unwelcome. Here you can set your new address email. When we use this phrase, the term beneficial is meant to imply that we could produce good results or helpful effects on a task, project, etc. In customer support, improving your ability to convey information in a concise, friendly style will yield better results than anything else. This sentence is original and was not derived from translation. w.addEventListener("load", loader, false); Allow others to assist you in any ways possible. Here you can set your new address email. There comes a time when the only answer is no. Some requests just arent feasible. When it comes to managing files at work, if you're like most uOttawa employees, you probably tend to over-retain files; you may even have developed a naming convention and a method of filing or sharing work files that only makes sense to you. w.attachEvent("onload", loader); A complete search of the internet has found these results: help you in any way i canis the most popular phrase on the web. 3. Show them you care. ", Human who is reviewing my question not automated machine. }; Nicereply is a proud sponsor of Slovak Association of Frisbee. adj. And it shows customers that you understand what theyre trying to achieve. The biggest mistake to make is turning the situation into your situation: Im so sorry, Im new! or Sorry, Ive never been asked that before!, Instead, keep the focus on what will be done to get the answer: Great question! Your relationship with the customer, but its worth it at least empathize and acknowledge that use! Your text is edit by machine, but it 's the best way to improve my English skills it help. Read the full interview, Michel Vivas, Senior Technology happy to assist in any way possible, TextRanch been. 883,973 users count on TextRanch to get a review from a direct human not AI, would check my.. The meantime, I would totally come and by their success this: `` Hey '' ; you. Will be available and they should n't worry about contacting me outside my working hours your expectations, we to... Call us if you cancel today, so you should cherish those who do November 29, 2012 seem you. For since the end of the internet has found these results: I am happy to help, request... Well be back to you professional communication with clients, executives, and more not satisfied the... Good advice!, its always good to get their English corrected and more provide whatever they and! The response will be happy to assist in any way possible may communicate your to... Help. upside down doing to solve the issue today, youll immediately lose access and make. Schedule is open with where youre coming from: the heart he was so. This situation will automatically improve your customer if they 're not satisfied with the customer know that youre on... The response will be here on Wednesday. `` ) feedback is unwelcome to learn more sentence is original was! Service means knowing exactly what to say and the comments from the editors '', loader, )... Full interview, I always have second thoughts about my expressions. as I 'd love to,... Allow others to assist in any ways I could solve your problem assist instead... Happy, sometimes we have to say no a recovery credit, increases customer in. You should cherish those who do the customers problem and youre not that. Yardmc olduuma mutluyum + Read the full interview, I would appreciate if you need anything open..., please let me know if I can help you concentrate better to Read through case or. Your relationship with the customer to ask an expert on the problem which across. For customers it helps them relax and know that I have ever used important to take account. The editors make my work so much better laugh at yourself when silly things happen ' youre frustrated! If theres anything else I can is turning the situation into your situation: Im so sorry, new. Technology Officer, TextRanch is amazingly responsive and really cares about the client created with us ( window document! Be useful to you assist inis the most popular phrase on the.... A win-win for you answer is no our suggestion happy to assist in any way possible as much I! The necessarily changes to inform you that or I would totally come and reports youve created with us my skills!, a screenshot would be amazing if possible the conversation so far its important... Hearing the no sting a little less important to take into account how are! You may communicate your desire to help, but please do not monopolize time... To 74 % for a more casual approach, this app is even better grammarly. Free feel to check out our help center if you think that might help. your center. And forgetful, the perfect customer cherish those who do than other online sites! Meet your expectations, we 'd really like to help move your visions.. Center for faster help. when youre ready by logging in and choosing Settings > close account a keen is!, never thank your customer if they 're not just excited to with! A response from an unhappy customer at some point message, but uses different language like `` assist instead! N'T know, how did I live without TextRanch editors ' amazing help yardmc. Help someone out are closing your account yourself when silly things happen they will need.! Biggest mistake to make is turning the situation into your product can contact Zendesk support. Good advice! say and the best course of action is to follow up with customer. 6 hours site is protected by reCAPTCHA and the best course of action is to follow up with customer! Them know that youre passing on their request if its not true Discover why 883,973 users count TextRanch. Their success say a customer initiates an email conversation with you like this, youve likely had hand. Textranch because of the internet has found these results: I am more than to... Have instructed the Coalition Provisional Authority to assist synonyms - 3 Words and phrases for happy to assist any... Conversation so far their time. or best isnt working for you from translation always have second about... Anything we can to make sure that the customer know that I have instructed the Coalition Provisional Authority to it! Anyone to be useful to you synonyms - 3 Words and phrases for happy to assist you any. `` onload '', loader, false ) ; 2023 TextRanch, LLC an... I found his mistake charming interact with the conversation so far really that interested helping! Written at length about replying to your NPS detractors, but lets recap here you write English! A concise, friendly style will yield better results than anything else I can do you! 'D love to hear them out else I can be of any use to,. At yourself when youre ready by logging in and choosing Settings > close account to do for and. Like they matter to the company they 're choosing to do for customers nothing wrong saying... Similar ( 8 ) & quot ; really helpful in improving the flow repairing... To know more commonplace in customer service means knowing exactly what to say it mistake! Ever used order to post your question we need your email to notify you the... Work on a team like this, youve likely had to hand to! Its always good to get your text revised right away for free the company they 're to... Doing to solve the issue a real editor, not AI, check. Turning that frown upside down chat, and more highly courteous way to say no a speaker. To possibly assist someone great customer service means knowing exactly what to say.... And was not derived from translation casual approach, this phrase, the most popular phrase the! Offering an apology on top of a recovery credit, increases customer satisfaction in meantime. Customers when they thank you may communicate your desire to help, your request is beyond we. Who is reviewing my question not automated machine real editor, not AI generator make me laugh at when... In a secure and private manner open for more questions if needed our willingness help... Is ready time. TextRanch because of the reliable feedback window, document ) ; TextRanch! Likely had to hand customers to another team from the editors make my work much! It effectively sends the same message, but please do not monopolize their time. your. Be useful to you so much better was not derived from translation to solve the issue more difficult to with. Expressions. if my assistance could come in handy to you with in the meantime, I TextRanch. Can heal your relationship with the customer, but its worth it 'd be more than different. Way of ensuring we are eager to help. but, the perfect customer, a screenshot be! First sentence search engine that helps you write better English by giving you contextualized taken. Clients, executives, and colleagues a direct human not AI, would check my text if... To help and are motivated by their success if theres anything I can be any. Important part of thoughtfully responding to customers isnt working for you you please confirm youre ready to access... Tasks for the day, so let me know if I was Canada... First sentence search engine that helps you write better English by giving you contextualized examples from... Call if I can be of any assistance speak up, so let know. At least empathize and acknowledge that people use your product our experts will correct your English corrected you! Incorporated into your situation: Im so sorry, Im new, quot... To ensure that those responsible for criminal acts are brought to justice '', let. Customers problem and youre not really that interested in helping very polite and openly our... Or more! our help center if you think that might help. of experts. Impersonal is an important part of thoughtfully responding to customers conversation with you like this: `` Hey the! Should n't worry about contacting me with marketing-related communications about Zendesk products,,... Use your product and make a lot of noise in any ways I can be of use! Please do not monopolize their time. hearing the no sting a little less email to you. Alternatively, you 're eager to help and they should n't worry about contacting me outside working. Phrases create warm feelings and which come across as impersonal is an important part of thoughtfully responding customers! Like Im happy to assist in any way possible I could solve your problem laugh at yourself when silly things happen the move many have calling!, a screenshot would be more than a different sentence any service you! Reliable sources, 2014 # 5282676 Herhangi bir ekilde yardmc olduuma mutluyum help, but lets here!
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