Brand New. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. What is the problem? I got my exploding washer off the street! Full details about the in-home repair and the rebate can be found at http://www.samsung.com/us/TLW. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Please follow the instructions included in the Home Label Kit. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. They said I could have it. NEW OEM Samsung DC82-01097W. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. If your washer had only one label, make sure to include the picture of the back of the washer. Fast, easy checkout with Shop Samsung App. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. Recommendations are independently chosen by Reviewed's editors. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. All rights reserved. Fits models Samsung top-load washer models: 3282689, AP5623264, PS4221572, EAP4221572, PD00007282, DC97-16350C, WA400PJHDWR/AA-01, WA400PJHDWR/AA-02, WA400PJHDWR/AA-03, WA422PRHDWR/AA-02, So for now my niece has a like new washer. And thats what causes the washing machine to blow apart.. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. Get Notified About Each Recall via Email. Your average wait time on this line is approximately 20 seconds. 4.9 out of 5 stars based on 17 product ratings. Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. A spokesman for Lieff Cabraser would not offer any additional comment about the repair. People with weakened immune systems, external medical devices, or underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. 5/13/2022 LIFE SAVERS Gummies, Multiple Flavors . The first alternative is free in-home maintenance that includes top washer reinforcement. After all, there have been over 700 reports of washers experiencing catastrophic failure, resulting in at least nine injuries. and Ice Maker Installation Kit. All for the less than $15 cost of this kit! ET. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. The rebate amount is based on the model and manufacture date of the recalled washer. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. "Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. Free shipping on many items | Browse your favorite brands | affordable prices. * Email address is used for notifications only. item 7 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! item 1 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. Model numbers and serial numbers can be observed on two labels attached to the machines back. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Report a dangerous product or product-related injury on. We bought these machines based on their ability to do large and heavy duty loads, and if we are not able to do that as advertised they should give us all 100% refunds so we can buy new machines from someone more reputable than Samsung., I cant spend all day just waiting for the sheets to dry. Purchases made through the links below may earn us and our publishing partners a commission. Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . While Samsung would not comment further on the Home Label Kit, it appears that it does not actually change the cycles themselvesonly what they are called. If you have one of the affected models, call Samsung immediately for a replacement. Product Information. I now have a Samsung washing machine that someone gave me(free!) The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. Please check with your terms and conditions for details. The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Dishwasher drain hose loop with check valve. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load). Watch our helpful videos to get the most out of your Samsung products. Do Not Sell or Share My Personal information. . In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. Visit our partner site, Samsung Parts, and find what you need. A rep for the company did urge customers who have issues with the recall process to contact Samsung at 1-866-264-5636. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. Call on Payne Appliance Repair for GE appliance repair in Michigan. Cycles, settings, and features on your Samsung washing machine. Copyright 1995-2023 4. Samsung Electronics America Inc., of Ridgefield Park, N.J. What can I expect from the rebate process? But now the lid is broken right at the left hinge. Click UPDATE MY INFORMATION to change or correct your information. Verified purchase: Yes | Condition: Pre-owned. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. Other owners have reported more meager rebates. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. An additional label is located on the rear of the washer. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. Free standard shipping, exclusive offers and financing options. Q7. Looking for a replacement part? Samsung provided these repair kits for free including installation, but just for the original purchaser. View Complete Recall Details. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) But reader Margaret wanted to know exactly what would be fixed. However, it should be noted that the warranty is only valid on products sold within the USA. Customers should contact Samsung to see if their washer has been recalled. Note: Individual Commissioners may have statements related to this topic. We are not a giant corporate entity. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. Fast, easy checkout with Shop Samsung App. This recall involves 34 models of Samsung top-load washing machines. ADD TO CART. ET daily. But could use some instructions (or link) on how to install the kit. S amsung is recalling nearly 664,000 top-loading washing machines because the units can short circuit and overheat, posing a fire hazard. People with healthy immune systems are usually not affected by the bacteria. If your information already appears, please make any necessary corrections. Please check the serial number, and then enter it again. There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. The first option is a free in-home repair that includes reinforcement of the washer's top. Until the repair is finished, the washer is exchanged, or the Home Label Kit is installed, Samsung and the CPSC advise owners of the recovered washers to wash bedding, water-resistant, or bulky items on the delicate or waterproof cycles. NOTE: the hardest part was figuring out exactly how to get the top cover open. The plastic frame that holds the glass is broken where the left hinge is and the hinge is popping out. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. Heather is a passionate writer who loves anything DIY. The rod can slide right out, he said. Brand New. Consumers whose washer does not have Wi-Fi capability or who otherwise wish to receive a free software repair without connecting to the internet, should immediately stop using the washer and contact Samsung directly for a free dongle to plug in and download the free software repair. Watch our helpful videos to get the most out of your Samsung products. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Does Citronella Actually Help Keep Bugs Away? Genuine OEM Part # WPW10545278 | RC Item # 3527803. How will the value of my washer be determined? Your Account. All for the less than $15 cost of this kit! 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) If your information already appears, please make any necessary corrections. Voluntary Recall of Certain Top-Load Washers. Have been wanting to buy this for a while, it was easier to install than I thought it would be. Initial reports pointed to a faulty support rod as responsible for the exploding washers. When you decide to purchase a Samsung washer, youll get a warranty that encompasses manufacturing flaws and errors in workmanship. CPSC.gov is an official website of the United States government. Once again, electronics giant Samsung faces a consumer recall. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. item 3 NEW Samsung Washer Repair Kit P# DC82-01097W, NEW Samsung Washer Repair Kit P# DC82-01097W, Brand New. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. According to the recall, over 700 people have reported their washer exploding. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. How does the Home Label Kit work? An internal water leak can cause an electrical short, posing a fire hazard to consumers. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. This recall involves several models of Samsung's top-load washers with super speed wash. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. The value of your washer will be based on the fair market value of your washer. Home > Voluntary Recall of Certain Top-Load Washers. People with healthy immune systems are usually not affected by the bacteria. I took my time looking at each step on the video as I did it and only took about 30 minutes. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. Our publishing partners a commission line is approximately 20 seconds machine to blow apart or link on. 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