Utilizing a degreed interior designer will help youbring your dreams to lifeand make the experience as comfortable as possible. Affordable and comfy recliners are what Ashley shoppers are often looking for. First off their communication is terrible and their system does not accommodate their customers when they make mistakes. AND HE QUIT. It faded after 1 1/2 years. The mattress is like a bag of springs. Total disregard for everything I experienced or was told. Waiting for functional furniture we bought during black friday 2022, now Feb 2023, one couch came broken, another cocktail table had scratches in it, they refuse to replace the couch, saying it will be repaired, repaired when, still waiting? $3K. Many of Ashleys complaints are due to poor after sale service and damaged/broken furniture. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. They had a tech come out to inspect it first. I couldn't be happier with my purchase! It was comfortable then. Furniture you but should last more than a year and or couch broke within a year and now we are told it will be another 6 weeks without a couch because that is just how it is. Went to purchase 2 tall narrow dressers. Schedule an in-home service appointment Our friendly team will help you find a time that works with your schedule and answer any questions, any time. Horrible, horrible customer service and products. They have a very big floor set up and also lots of styling ideas for your home. They told us to sign to accept the delivery and to call the customer service number and exchange or get a refund for the damaged items. To find the Slumberland location closest to you, click here. The manager on duty was no help at all. Costco and. I bought 2 furniture sets from this store over a year and a half ago for my new house. At this point I was upset and refused to business with this store on principle. Scott spent about 3 hours with us and showed enthusiasm throughout the process for helping us with our needs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Next time I need more furniture, I will be going back for Kevin's help! Delivers were rude. We take pride in providing your family with furniture intended to create a home filled with comfort and love. Let me know in the comments! (Btw, I've ordered over $3,000 of furniture from them in the last year.) This they all did. I had THE best time, and awesome service. It also tells me that they dont guarantee that you will receive your furniture in good condition or that it might have some small defect, which they would gladly repair as part of their warranty. Subscribe to La-Z-Boy Southeast and receive immediate access to a Free Personal Style Analysis from our team of degreed interior designers! It's their "New Policy." Tried to reason and they said I needed to contact Ashley. So the store assistant helped us find a better one. Only main store manager can approve cancellation, he will call me in 3 days to let me know. Definitely recommend you all to get your home furnishings from this location. PLUS the base did NOT have drawers. The mattress salesman however wasted his time and mine after i told him multiple times that i was not going to buy a mattress over 500$. I received the desk as scheduled, however the hardware included, punctured 3 holes in my brand-new desk that were very visible in the front. So after few attempts it was not going to happens. By September I finally had a technician order parts, but they never shipped. The answer ended up being NO. I call and say we're missing the rest of the couch and the guy on the phone was confused too and said they'd give me a call back.. i didn't get a call back. Within a few years table legs are wobbly, chair backs and cushions coming off and unable to fix; constantly tightening legs so table/chair doesn't fall. We feel like we have been lied to." I hate writing reviews, but this had to be written. Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. Slumberland Furniture competitors are Ethan Allen, Havertys Furniture, La-Z-Boy, and more. We were quoted a price that we agreed on. I paid for the brand quality, I trusted in the Ashley brand name and I have totally been let down. I purchased couches in November 2019 they showed up weeks late right before Xmas. Coincidence that the notification did not allow me 48+ hours to cancel? She informed us that she would be leaving soon and that she worked on commission, and asked us flat out if we'd be buying something that night. Out of 6 pieces, between 3 deliveries, 2 have been undamaged, and assembled correctly. It was much to heavy. phone (573) 814-2500. When I asked why, miraculously the call dropped. After I discovered that, I found several other large retailers with online websites such as Amazon, Overstock, even Big Lots, who have the exact recliner listed for less than the corporate Ashley website and with free shipping as well. Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. My husband went to the store and was told no store manager so we cant get our refund until Thursday . When no one else followed through with their duties to satisfy a deliriously frustrated customer, including her supervisor Sharon **, she was there. We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. Of course the salesperson never showed or told us about this either. In-store and online shoppers can choose regular doorstep delivery or premium delivery, which includes furniture assembly. We've curated an impressive selection of beds, coffee Some delivery complaints. It sits on the front porch after 3 days! (FYI, what my wife signed was a blank tablet screen with no terms or conditions on it. I sent her pictures of my room, and she took the time to send back pictures of sofas, love seats, recliners of all styles. We will be returning to select living room furniture. I really love the furniture I have selected and should have known that it was too good to be true. Bought this beautiful table , even bought the warranty for 130.00 spent 700.00. coffee table and two end tables each weighing 85lbs. I am absolutely appalled by the way this store has treated us. Ashley Furniture is a haven of furniture for almost every room, every style, and every budget. Wow. While it's nice that they greet you when you come in unlike other places where you cant find a rep to help you and they have a nice selection at reasonable prices I would NOT recommend this place. I will never buy from Ashley furniture as long as I live. Thank you for supporting the brands that make this blog possible! This was comfortable for both of us. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Next step is email all my family and friends about this place. After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back. After spending more than $20,000 on new furniture, they refused to work with me on a factory defect. Not Ms. Norma, she did what was right and I so appreciate and respect her for that. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. 6. However, we learned the hard way that just because an item is listed for sale on one of these sites doesn't mean it's eligible for the price match. 2 days later we go back in to buy a dresser. So I call customer service to inquire, and lo and behold, I get told that there's no order placed for delivery for us. This is why I write on her behalf today. The first delivery was to be on 6/14 but the men came and determined that they couldn't get it in my doors and said, "you need to go back to the store and buy something smaller". Ashley Furniture pieces are made with engineered wood, a product that contains cellulose fibers and synthetic resin. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. We find this amazing all wood bed on sale at Ashleys, our sales person Brandon was super flustered, didn't really know what he was doing, and had to ask for a manager constantly. So, my husband and I have also actively been looking for YEARS for a bar for our basement. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. Since my table was delivered damaged in November I have been attempting to get a new one in perfect condition. Wait for cover (wrong part) to arrive in 2 weeks. We are now at a lose for what to do. I purchased a mattress with an adjustable base for my disabled mother. The company offers discounts around certain holidays, and you can often find discount codes to use for online purchases. Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. So bad. We don't adjust Bundle offers, rebates, mail-in offers, offers that include financing Prices that require a minimum quantity purchase Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers Damaged, used, or refurbished items The delivery company stayed 9 minutes total. Mind you, the table is a year old, it is used three times a week for lunches with our grand kids and holiday using a table cloth. The delivery service said they don't installed the feet so I had to pull out my drill and take care of it. DO NOT EVEN THINK OF SHOPPING THERE. Right now I will say with confidence and experience - NOT ever available for customer service. PIECE OF CRAP FURNITURE. Do I recommend this sofa table with stools? Design your space from the comfort of your home. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Basically I am not able to use the bed. The order # on the paper she handed me doesn't exists. The designs focus on creating beautiful, livable spaces with options for different lifestyles and budgets. We were serious about our shopping experience and originally had positive and friendly engagement with her. Terrible customer service and nobody seems to care. Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock. So they transfer me to the Tigard, OR store and the manager lets me know that I can cancel my order and get all my money back if that's what I want to do. I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. We heard back from the store after two days via email and were told they were still working on it. If anything, provide the information, work up a quote and hand them your business card, asking them to consider your business in the future. I am at my wits end. risking my credit and all for not what we were promised. the only good thing i can say is how quick it came. I stood there for about 5 minutes and nothing. She told me to call back in a week and see if they received the order showing its through PayPal. Would recommend moving on if you see Ashley furniture. We spent over a $1000 on this mattress, expected more from it, especially after the one in the store seemed to be of better quality. When I called about this issue, no one knew what to do in customer service. We have yet since the 1st insident received a call back. DON'T BELIEVE ANYTHING THEY SAY! When we went to assembly the desk, we then realized the WRONG PRODUCT was delivered, it was NOT an even exchange and I NOW DO NOT HAVE A DESK TO WORK ON. This is table is meant to go behind a sofa, however, I do think it works fine free standing too. Our selectionis tasteful yet diverse, spanninga rangeof the market's current furniture options. We also purchased their "No use/No Lose" warranty. View all brands. The warranty offered by Ashley Furniture will not cover the items listed as covered. The representative said she would call the store manager to get with the salesperson. Ashley's price selection is wider than other stores with a range from around $650 - $4,500+. Not only that, there are NO PRE-DRILLED holes TO attach them. Browse Our List of Top Rated MattressesUnlock The Coupons. I would have fixed it a month ago. I love this bench and would order another for my entryway if it was just a tad smaller. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. My husband ordered a couch late November and we were told it would be delvered on December 27. I had to take a day off work. Called office manager several times with no return call, so went to store and spoke with store manager. Bought Queen mattress M57331 on 3-5-2023. Some delivery complaints. Liars and very unprofessional. Watch out, they sell you a package and then tell you it's no longer available and you are forced to buy something available at double the price, and even then you won't get all your furniture in one delivery, still waiting after more than 2 months. ConsumerAffairs is not a government agency. So Ron store manager and Nakisha worked together to give us a good deal. The reason it is clear that October 24, 2020 date was a confirmed date (and not a tentative date) is that (i) Ashley never sought to revise the delivery date and (ii) because (according to Ashley), it had left the factory. Purchased automatic recliner couch and love seat in April or May 2021. I told them thats not honoring your warranty, so I said can I used the store credit to purchase a rug or lamp, they said yes but we still want the bed! It seemed for them it was all about saving DSG some time and money on returns. I had to wait about half hour on the phone for her to provide me with an updated delivery date. Thats right you read correctly, three deliveries, damaged furniture. My friend was looking for a bed with drawer's underneath and a mattress. If you're looking for nice furniture, don't go here. It's all about the sales so they'll do 2-3 sales at once for the same item, and evidently mix everyone's orders up. Show room (Mavis and Britannia Mississauga) charged me $4500/=, and now they say, sorry there is nothing they can do. It was like sitting on wood. I can not wait to tell everyone to go to Ashley's in Emeryville and see Mr. Lonnie and get great furniture at even greater prices. We ordered a full living room and dining set. It finally came on 11/29/19 and not only was one piece damaged, the other pieces had a terrible finish as confirmed by them. Call store manager to order the cushion. It's now past time frame no sofa. Couldn't give me an answer as to what had happened. Do yourself a favor and stay clear of Ashley home furniture. (No store manager on site to talk too!!!!) FINALLY was able to get in touch with someone that would actually look up the order only to find out the set was discontinued weeks after I ordered it and is no longer available. We value your privacy. There were associates doing nothing. Even though we make purchases on two separate days, they combined our delivery fee into one. The delivery guy refused to place it where we asked because he felt that he shouldn't have to maneuver around a box of decor (that was moved out of the way). The set wasnt cheap especially when you add tax, delivery, and insurance. I received the delivery of the dining set on 11/21, as scheduled but with the wrong double barstool, it was the short version of the barstool. I am very happy with this vase. Arm Height: 24.5H. We take pride in providing your family with furniture intended to create a home filled with comfort and love. My husband sat on one of the bar stools we had delivered a week ago and the leg snapped. Why did I get confirmation of it coming via phone just days prior then? Went in person on 11/21 and bedroom set was still in store. For online shoppers, the company offers free shipping on thousands of items. And she said it is was not their fault? The Gruve was comfortable, available and reasonably priced so we purchased it. Come delivery day, yay! If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. She is special needs, so I came along to help her and pay for it. Kevin and Shon helped us. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. The previous reviews of poor service and furniture is not just talk; it is real! It had. This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. Advoid this place at all cost. No communication from store or Mr. Wolf. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. Most place don't even offer this. The next day, my husband got online to look at the corporate websites pictures of the chair again. So, far we are in love. I called Ashley and was told the hardware would take 7-10 business days to arrive then i would need to re-schedule. They re-ordered and I was told delivery would be 12/24/19 but of course, that didn't happen. TWO more nights on the floor. Needless to say wont do business with them again ! With a wealth of online and in-store options that range from indoor furniture to home decor, and also mattresses, customers have good things to say about their prices, but have some mixed sentiment about durability. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. I want this made right or I will never buy from this company again. Again damaged. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. It was delivered within a weeks time. We had ordered many items from this location. Don't shop here. Both David assisted my family with the purchase. After that, I tell him thank you and that I'd like to shop around (by myself). They Opened A Case With Ups - Response From Robin - There Are No Updates Yet, As Ups Is Still Reviewing The Claim. DO NOT SPEND YOU MONEY IN THIS PLACE. Keep up the good work guys. A link has directed you to this review. We test our furniture at 2 times the industry standard. I understand the point is to make a sale but you should never try to force a customer into a big purchase by double teaming them. The right side of my couch broke not allowing me to recline. Use better words. so what am i suppose to do??? However, we trusted his abilities to understand the difference between regular bedrails and raised platform bedrails (we were getting storage under the bed, so the rails needed to be raised). Bad business all the way around! My husband took the day off work and the mattress and PART of the frame was delivered. I would not have made the purchase knowing this. Make sure you get the best price available. I walked in and a salesperson approached me and handed me a flier that said "everything in the store 50% off." They told us 4-8 weeks which is fine, if that would be true. The computer program recommended a particular type of mattress. After hours and no phone call, I finally reach another associate, who said he wasn't sure why Albert promised me a 3-day delivery because there had been a "delivery freeze" for that week and that sometimes "he says that to make the sale". At La-Z-Boy Home Furnishings & Dcor, ourfree design servicemakes the process of styling your home fun and easy. Now I find out that since the chair that I thought was leather is peeling that it's not covered. Really?! He says he can show us other beds, including the brand I don't want. The delivered both orders incomplete 2-3 times. Today I got an email from one of the store sales representatives asking me that am I comfortable with Nov 20th delivery date. For all future furniture, we plan to come back for the great customer service and fair prices! Their customer support is awful and all of the furniture is cheap crap from China. Obviously this is not a complete review. Horrible experience!!! That was fun trying to get that picture. I called their guest care number and told them that one panel board is sticking out. Steve Farris was my salesman. The furniture was delivered damaged. NEVER AGAIN ASHLEY!! After 4 days went by I called and they had no record of my order! I have had the literal worst experience buying furniture. My husband had put this table and the stools together, and he wasnt over the moon about the quality of the table as he was putting it together (he was also a little unsure of the glass part it seems to not lay perfectly flat in the center).
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